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A few years ago I got a 2-person tent for backpacking. At some point, I let the rain fly get too hot. It became sticky and its waterproof coating peeled.

I tried to buy a replacement rain fly, but apparently the manufacturer has discontinued the tent model and no longer sells its parts.

This seems unreasonable to me. I want to buy a tent knowing that if I damage it beyond repair, I'll be able to buy replacement parts. I don't think that tent technology changes too fast to allow this.

Does any tent manufacturer promise to sell replacement parts for some predefined period of time?

Clarification

I'm not asking about warrantees, in case of product deficiencies. I'm concerned with those times when the damage is clearly my fault. I don't expect the manufacturer to pay for my mistakes.

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LLBean guarantees stuff as long as you own it.Not happy with it for any reason bring it back. –  mikes Mar 21 '12 at 2:14
    
The kind of damage that is being described probably wouldn't be covered by most guarantees - and a guarantee will likely mean the manufacturer replaces your damaged tent rather than particular parts. –  HorusKol Mar 29 '12 at 6:13
    
Almost no manufacturer guarantees to have parts forever. This question would be much improved by adding some sort of time windows (10 yrs perhaps). –  Russell Steen Mar 29 '12 at 15:35
    
@RussellSteen - True, but I didn't say 'forever', I said 'for some predefined period of time.' Any time window the manufacturer will state up front and stand by is better than none. –  Nathan Long Mar 29 '12 at 16:25
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1 Answer 1

Your mileage will vary by manufacturer, tent technology might not change, but designs do quite a lot (just to keep you wanting the next thing...)

Check out REI - they have a 100% full return or replacement guarantee on all purchases that extends pretty much for eternity. I demand a lot of my gear, and even when it has let me down, REI never has.

(Note: I am no way - nor have I ever been - associated with REI)

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I second the REI vote. If you buy it from them, they will give you a refund according to a certain percentage (that decreases over time) of the last price it they sold it for. An excellent option for sure. –  Greg.Ley Mar 21 '12 at 19:30
    
@greg.ley is that a new policy? I've always gotten full (minus any dividend already paid out on it). –  LBell Mar 22 '12 at 0:01
    
Well, when I took back a jacket that I had purchased a few years before, that's what they told me. And it makes sense, because they famously took back a 40-year-old 8000m suit, and there is no way they would pay out several thousand bucks for that (the last price they sold it at), right? Honestly I haven't actually looked at the policy, so this is just from experience. –  Greg.Ley Mar 22 '12 at 0:24
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